This policy explains how workspace and application subscriptions bought through FBS Platform are cancelled and when refunds are made. It forms part of the Service Terms.
1. Trial period
If your plan includes a trial period and you cancel before the trial ends, you are not charged. A subscription that is not cancelled by the end of the trial continues as a paid subscription on the plan you chose.
2. Cancellation
- You can cancel your subscription at any time from your workspace's administration screen.
- Cancellation takes effect at the end of the period you have paid for; you keep using the service until then.
- At the end of the period the subscription does not renew and no new charge is made.
3. Plan changes
- When you upgrade, the difference may be charged immediately, calculated for the remaining time.
- A downgrade takes effect at the start of the next period; no refund is made for the current period.
4. Refunds
- As a rule, the fee for a period that has started is not refunded for unused days.
- If the service is unavailable for a long time for a reason on our side, or in case of an erroneous or duplicate charge, the amount concerned is refunded.
- Any additional withdrawal or refund rights that the law of your country gives you remain unaffected.
- Refunds are made to the original payment method and in the same currency.
5. Unpaid fees
If a renewal payment cannot be collected, you are notified and given a reasonable period. If payment is not made, the service may be suspended; your data is kept for the period stated in the Service Terms.
6. End of the subscription
After your subscription ends you can export your data; it is deleted when that period ends.
7. Contact
You can send cancellation and refund requests through the site's contact page.
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